Thank you for choosing our website to purchase football jerseys. In order to ensure your shopping experience is satisfactory and worry free, we have formulated the following detailed return policy, aiming to protect your rights and improve service quality.
1、 Return conditions
Time limit: You can submit a return request within 14 days after receiving the product. Please ensure to contact us within this deadline.
Product status: The returned product must remain intact in its original packaging, unused, unwashed, and undamaged. All labels, hang tags, and accessories must be intact and undamaged.
Special products: For products customized for size or personalized services (such as printing badges, names, and numbers), returns are generally not accepted unless there are quality issues.
2、 Return process
Application for return: Please contact our WhatsApp at+86 15916349035 to submit a return request and indicate the reason for the return. We will review the application within 1-2 working days after receiving it and contact you.
Provide information: When applying for a return, please provide clear photos of the product and the shipping number so that we can track the logistics and confirm the status of the product.
Return the item: Once the return request is approved, we will provide the return address. Please return the goods as required and ensure the package is safe and properly packaged.
Inspection and refund: After receiving the returned goods, we will conduct an inspection within 7 working days. After confirming that the product meets the return conditions, we will issue a refund according to your original payment method.
3、 Freight Description
Return shipping cost: Unless there are quality issues with the product or we have shipped the wrong item, you will be responsible for the return shipping cost.
Quality issue: If there is a quality issue with the product, we will bear the return shipping cost and process the refund or exchange procedures for you as soon as possible.
4、 Precautions
Packaging optimization: To reduce the risk of damage during transportation, we recommend that you use the original packaging or similar sturdy packaging materials to send back the goods.
Accurate information: Please ensure that the information in the return request is accurate, including contact information, reason for return, etc., so that we can process your return request in a timely manner.
After sales service: We provide 24-hour online customer service support. If you encounter any problems or need assistance during the return process, please feel free to contact us at any time.
5、 Special situation handling
Delivery Failure: If delivery fails due to special reasons, we will follow the return policy and arrange for a return or reshipment as soon as possible.